Billing & Platform Information

Last updated: 16 February 2026

This page provides essential billing and customer information for transactions processed on our platform.

1. Business Name & Service Description

Business Name: WHU

We operate a platform for property management and booking services, connecting independent property providers (“Merchants”) with their customers (“Guests”).

2. Customer Service Contact

For questions about payments, bookings, or billing:

📧 contact@whu.app
📞 +49 1520 3809938

3. Refund & Dispute Policy

Refunds and chargebacks are generally handled by the respective Merchant.
Guests should contact the Merchant first for any refund or dispute requests.

4. Cancellation Policy

Cancellations follow the individual Merchant’s policy.
For subscriptions or recurring services, cancel before the next billing cycle to avoid further charges.

5. Legal / Export Restrictions

Certain services may not be available in all jurisdictions.
All offerings are subject to applicable law.

6. Promotions

Any promotions or discounts are subject to terms defined by the respective Merchant.